Terms & Conditions

Contained herein are our general business terms and conditions. Terms specific to your order accompany the order. If you have any questions regarding our terms and conditions please contact our office or your representative.

TERMS OF SALE: Possession of this Buyer’s Guide does not constitute an agreement to sell. This Buyer’s Guide is subject to change without notice. Payment terms and Remit To addresses are as stated on our invoice. All invoices are rendered at prices prevailing at time of shipment.

PRODUCT CHANGE: We reserve the right to change specifications or replace raw materials as required by contingencies that exist or to improve the product. Actual items shipped may differ slightly from Buyer’s Guide descriptions. However, product changes in no way affect product quality or function.

PRICING: Orders are accepted with the understanding that billing is at prevailing prices at the time the order is placed. Prices include all packing and cartoning charges. Taxes, shipping, hauling, storage, installation, and other charges will be added to quoted prices.

In the event of a discrepancy between the price on your order and our current selling price for any product or service, we will contact you for authorization before processing your order.

PLACING AN ORDER: Our Web Site includes an on-line shopping cart and allows you to securely search online and create a quote request. However because we represent a large variety of manufacturers each with different shipping policies, it is easier and more accurate to provide a quote based on what you need to order. Once you have decided what you would like to order please submit your information along with your order request and we will provide a quotation which will include shipping costs, lead times and any other valuable information. When you are ready to order our quotation form will have all contact information and the steps to complete your order.

MINIMUM ORDER: We do have a $45.00 minimum order quantity on all of our products EXCEPT the color coded labels which can be ordered one at a time.

ORDER ACKNOWLEDGEMENTS: We ship stock product orders promptly without acknowledgements. If it is necessary to back order products, we will notify you and give you the option of requesting a partial shipment.

REQUEST FOR QUOTES: Email to: xpressinfo@xpressfiles.com , Fax to: 901-794-3642, Mail to: P.O. Box 770508, Memphis, TN 38177 or Call to: 866-366-9777. NOTE: When requesting quotes for Custom Made-to-Order product in writing or by phone, be extremely careful and precise in your description. We quote what you ask of us, as we understand your specifications, except in those instances when it is in your best interest to consider an alternative product.

All quotes should be emailed, faxed or mailed. If response time is crucial verbal quotes can be given, however, quotes are not firm unless they are in writing, initialed by you and returned to our office. This assures that your product requirements have been accurately specified.

PAYMENT TERMS: Our preferred payment option is via credit card. We accept Visa/MasterCard. We do not apply charges until your order has been shipped. We cannot accept credit cards billed to institutions outside the United States.

COMPANY CHECKS: If you do not wish to pay by credit card, xpressfiles.com can accept your company check. Your order cannot be shipped until payment has been received and verified. Checks may require as much as 2 weeks for processing. Checks over $250 may require bank references. A fee of $35.00 will be charged for any returned checks. Be sure to include all necessary order details with your payment, including the part numbers of all items, your complete shipping address, phone number and email address. Mail your payment to:

Xpressfiles.com

P.O. Box 770508

Memphis, TN 38177

PURCHASE ORDERS: We accept purchase orders from government agencies, public schools and Fortune 1000 companies. Please contact our customer service office for details. Phone 866-366-9777 or email: xpressinfo@xpressfiles.com. Terms are net 30 days from invoiced date. All overdue invoices will be subject to a 1-1/2% finance charge per month on unpaid balance. No International PO's accepted.

SALES TAX: Xpressfiles.com collects sales taxes on orders shipped to Arkansas, Mississippi, & Tennessee only. All other sales outside of these states will be the customer's responsibility to pay sales and use tax.

TAX EXEMPT ORGANIZATIONS: If you are an Arkansas, Mississippi, & Tennessee tax exempt organization, a copy of your exemption certificate must be on file prior to ordering. Fax your certificate to:

Xpressfiles.com

Attn: Accounting

901-794-3642

PARTIAL/SEPARATE SHIPPING: Depending on the contents, weight and the size of an order, some items may be packaged separately. Also, due to the variety of products we carry, some items may ship from a different warehouse. However, if your package slip lists items you have not received, call our Customer Service department at 866-366-9777, Monday - Friday, 9:00am to 5:00pm, CST.

INCORRECT ORDERS: For any orders that have shipped with the wrong items or items you did not order, call our Customer Service department at 866-366-9777, Monday - Friday, 9:00am to 5:00pm, CST.

DAMAGES/SHORTAGE IN TRANSIT: All our packaging is in accordance with carrier requirements. For your protection, please examine any shipment carefully before accepting. If there is evidence of damage or a shortage, make suitable notation to that effect on the freight bill before you sign it. Failure to make this notification absolves the carrier of any responsibility and subsequent claims. Please notify us within five days of receipt of a damaged or short order.

Interstate Commerce Commission rules allow for the filing of claims for concealed damage up to 15 days after the receipt of goods. Please notify us within this time period if you discover such damage.

RETURN POLICY: Custom and made-to-order products and labels cannot be returned. We reserve the right to determine whether or not a stock product may be returned. Do not return a product without first contacting us. A “Return Authorization Number” must be issued before we can accept any returned items. Please keep all original packaging; items not in their original packaging are not returnable. You must report any problems within 5 days of the receipt of goods.

To return an item, contact us by email: xpressinfo@xpressfiles.com or by phone 866-366-9777.

Include the following information:
1. Your order number.
2. The item number of the products you wish to return.
3. How many of each product you wish to return.
4. The reason for the return. Is the item defective or damaged? Was the wrong item shipped?
5. The condition of the item: opened or unopened.

We will reply by email with a return authorization number and shipping instructions for your return. We do not accept returns at our customer service office, please ship your return to the warehouse address included in our email reply. We suggest shipping with a carrier that provides proof of delivery as items lost or damaged in transit cannot be credited. UPS and FedEx automatically provide this. Delivery confirmation from the Post Office is available for a fee if you ship by mail.

No returns of any kind can be accepted without a return authorization number. Once our warehouse has processed your return, the refund will be applied to your credit card account. Please allow up to 3 weeks for the processing of returned merchandise.

xpressfiles.com pays return shipping only for items shipped to you in error or received damaged or defective. Any claims for damage and/or shortages must be made within 5 days from the receipt of goods. Any other reasons for return the customer will be responsible for shipping arrangements and charges and a 35% restocking fee may apply.

xpressfiles.com accepts returns for 15 days from the receipt of goods. In order to receive credit, all products must be returned in the original packaging and including all original contents.

All returns/replacements after 15 days must be done directly to the manufacturer of the product. Manufacturer's warranties vary, please consult the warranty information included with your products.

SHIPPING DATES: Stock orders are typically shipped within 48 hours of receipt of order. Every effort is made to maintain an adequate inventory of stock products, however, it is impossible to guarantee the availability of every product.

Quoted shipping dates for Custom or made-to-order products are standard lead times based on production cycles, but on occasion we are able to ship before our estimated delivery date. If you need exact shipping and arrival dates, please let us know prior to order entry and a firm ship date may be arranged.

CANCELLATIONS OR CHANGES: Cancellations or changes made to orders, including change of address, may incur handling charges. Orders of custom manufactured products that have been properly entered and acknowledged cannot be cancelled.

OVERRUNS & UNDERRUNS OF CUSTOM PRODUCTS: Overruns and underruns are not uncommon for Custom or made-to-order Products. Industry standards prevail: (1) Customer Accepts 10% over or under the quantity ordered, and (2) Billing is based on quantity shipped. Orders requiring an “exact count” incur an upcharge, This upcharge varies by product.

CUSTOM PRINTING FROM A DATABASE: Special printing of labels and/or folders may be printed and shipped from customer-supplied data. The customer is responsible to order the data in the exact sequence that labels/folders are to be supplied. Delivery schedule and timeline for delivery will be agreed upon only after customer has approved label samples, printed sequence order, color-maps, etc. Customer will be charged for every unit printed including labels printed as a result of incorrect order or erroneous data element in customer supplied database.

WARRANTY: Limited warranties are available on most products. Each specific piece of equipment has its own specific limited warranty per each specific manufacturer. Your purchases of these products carry the full manufacturers limited warranty as per their agreement with our company. These warranties are made solely to the original purchaser and shall be effective from the date of purchase as shown on the purchaser’s receipt. All applicable warranty information will be provided to you in writing on request.